Withdrawal

Consumers in the European Union, the European Economic Area and the United Kingdom have a statutory 14-day right of withdrawal for Premium. The free version costs nothing and has no contract term. With Business, you act as a business; there is no right of withdrawal. Customers elsewhere can cancel at any time on the Cancel page.

Withdraw from the contract here

Enter your details and confirm the withdrawal. We end your subscription, refund your payment and immediately send you an acknowledgement of receipt by email.

Only want to stop Premium from now on? You can do that at any time on the Cancel page.

Information on the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Umbolement UG (haftungsbeschränkt), Ulmenweg 10, 85221 Dachau, Germany, email: info@filespal.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. You can also withdraw using “Withdraw from the contract here” at the top of this page; we will send you an acknowledgement of receipt by email without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

End of the information on the right of withdrawal.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To Umbolement UG (haftungsbeschränkt), Ulmenweg 10, 85221 Dachau, Germany, email: info@filespal.com:

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): FilesPal Premium

– Ordered on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.

Last updated: October 8, 2026